Customer Satisfaction Survey

1. Please check () the category that best describes your experience with Chemionics Corporation's product and service ("Supplier Activities") as it relates to meeting your requirements or specifications in each activity.

2. Please also check () the "Importance" column to indicate how important each activity is to your operation.
( H = Highly Important, M = Moderately Important, L = Least Important)

Supplier ActivityImportanceOur Performance
Understanding Your Application Needs
HML
Exceeding ExpectationsMeeting Requirements ConsistentlyMeeting Requirements Most Of The TimeMeeting Requirements Some Of The TimeMeeting Requirements Rarely
Supplier ActivityImportanceOur Performance
Providing Solutions to Your Application Needs
HML
Exceeding ExpectationsMeeting Requirements ConsistentlyMeeting Requirements Most Of The TimeMeeting Requirements Some Of The TimeMeeting Requirements Rarely
Supplier ActivityImportanceOur Performance
Selection of Product and Packaging Options
HML
Exceeding ExpectationsMeeting Requirements ConsistentlyMeeting Requirements Most Of The TimeMeeting Requirements Some Of The TimeMeeting Requirements Rarely
Supplier ActivityImportanceOur Performance
Competitiveness in Pricing
HML
Exceeding ExpectationsMeeting Requirements ConsistentlyMeeting Requirements Most Of The TimeMeeting Requirements Some Of The TimeMeeting Requirements Rarely
Supplier ActivityImportanceOur Performance
Order Filled Accurately
HML
Exceeding ExpectationsMeeting Requirements ConsistentlyMeeting Requirements Most Of The TimeMeeting Requirements Some Of The TimeMeeting Requirements Rarely
Supplier ActivityImportanceOur Performance
Ability to Fulfill Urgent Orders and Flexible to Your Needs
HML
Exceeding ExpectationsMeeting Requirements ConsistentlyMeeting Requirements Most Of The TimeMeeting Requirements Some Of The TimeMeeting Requirements Rarely
Supplier ActivityImportanceOur Performance
On-time Delivery of Properly Packaged Shipment
HML
Exceeding ExpectationsMeeting Requirements ConsistentlyMeeting Requirements Most Of The TimeMeeting Requirements Some Of The TimeMeeting Requirements Rarely
Supplier ActivityImportanceOur Performance
Invoice Accuracy
HML
Exceeding ExpectationsMeeting Requirements ConsistentlyMeeting Requirements Most Of The TimeMeeting Requirements Some Of The TimeMeeting Requirements Rarely
Supplier ActivityImportanceOur Performance
Product Lot-to-Lot Consistency
HML
Exceeding ExpectationsMeeting Requirements ConsistentlyMeeting Requirements Most Of The TimeMeeting Requirements Some Of The TimeMeeting Requirements Rarely
Supplier ActivityImportanceOur Performance
Product Performance and Reliability
HML
Exceeding ExpectationsMeeting Requirements ConsistentlyMeeting Requirements Most Of The TimeMeeting Requirements Some Of The TimeMeeting Requirements Rarely
Supplier ActivityImportanceOur Performance
Knowledge of Technical Support
HML
Exceeding ExpectationsMeeting Requirements ConsistentlyMeeting Requirements Most Of The TimeMeeting Requirements Some Of The TimeMeeting Requirements Rarely
Supplier ActivityImportanceOur Performance
Product and Service Innovation
HML
Exceeding ExpectationsMeeting Requirements ConsistentlyMeeting Requirements Most Of The TimeMeeting Requirements Some Of The TimeMeeting Requirements Rarely
Supplier ActivityImportanceOur Performance
Ease of Product Return Process
HML
Exceeding ExpectationsMeeting Requirements ConsistentlyMeeting Requirements Most Of The TimeMeeting Requirements Some Of The TimeMeeting Requirements Rarely
Supplier ActivityImportanceOur Performance
Satisfaction of Complaint Resolution
HML
Exceeding ExpectationsMeeting Requirements ConsistentlyMeeting Requirements Most Of The TimeMeeting Requirements Some Of The TimeMeeting Requirements Rarely
Supplier ActivityImportanceOur Performance
Overall Management Responsiveness
HML
Exceeding ExpectationsMeeting Requirements ConsistentlyMeeting Requirements Most Of The TimeMeeting Requirements Some Of The TimeMeeting Requirements Rarely


Chemionics Corporation
Customer Expectation & Satisfaction Survey

1. How would you rank your overall satisfaction with Chemionics Corporation as a supplier?

1 - Poor

5 - Excellent

Please Check One:

1

2

3

4

5

2. What one product or service activity do you value the most in your experience doing business with Chemionics Corporation?
3. What product or service activity could we improve to enhance your experience doing business with Chemionics Corporation?
4. What product or service that is important to your operation would you like to see Chemionics Corporation offer in the future?
5. How likely would you be to recommend Chemionics Corporation to another company?

1 - Not Likely

5 - Highly Likely

Please Check One:

1

2

3

4

5

Your Name:
Your Position:
Your Company:
Please return the completed survey by clicking the 'Submit Survey' button
or via fax to 330-733-9346 or mail to:

Chemionics Corporation,
390 Munroe Falls Road
Tallmadge, Ohio 44278 Attn: Survey

We Value Your Opinion & Thank You For Your Time Helping Us to Serve You Better!
Latex Plastisol Quality Service International

Click here to return to Chemionics's Home Page