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Customer Satisfaction Survey 

1. Please check (Radio-Button) the category that best describes your experience with Chemionics Corporation's product and service ("Supplier Activities") as it relates to meeting your requirements or specifications in each activity.

2. Please also check (Radio-Button) the "Importance" column to indicate how important each activity is to your operation.
( H = Highly Important, M = Moderately Important, L = Least Important)

Supplier Activity Importance Our Performance
Understanding Your Application Needs

H

M

L

Exceeding Expectations Meeting Requirements Consistently Meeting Requirements Most Of The Time Meeting Requirements Some Of The Time Meeting Requirements Rarely
Supplier Activity Importance Our Performance
Providing Solutions to Your Application Needs
H M L
Exceeding Expectations Meeting Requirements Consistently Meeting Requirements Most Of The Time Meeting Requirements Some Of The Time Meeting Requirements Rarely
Supplier Activity Importance Our Performance
Selection of Product and Packaging Options
H M L
Exceeding Expectations Meeting Requirements Consistently Meeting Requirements Most Of The Time Meeting Requirements Some Of The Time Meeting Requirements Rarely
Supplier Activity Importance Our Performance
Competitiveness in Pricing
H M L
Exceeding Expectations Meeting Requirements Consistently Meeting Requirements Most Of The Time Meeting Requirements Some Of The Time Meeting Requirements Rarely
Supplier Activity Importance Our Performance
Order Filled Accurately
H M L
Exceeding Expectations Meeting Requirements Consistently Meeting Requirements Most Of The Time Meeting Requirements Some Of The Time Meeting Requirements Rarely
Supplier Activity Importance Our Performance
Ability to Fulfill Urgent Orders and Flexible to Your Needs
H M L
Exceeding Expectations Meeting Requirements Consistently Meeting Requirements Most Of The Time Meeting Requirements Some Of The Time Meeting Requirements Rarely
Supplier Activity Importance Our Performance
On-time Delivery of Properly Packaged Shipment
H M L
Exceeding Expectations Meeting Requirements Consistently Meeting Requirements Most Of The Time Meeting Requirements Some Of The Time Meeting Requirements Rarely
Supplier Activity Importance Our Performance
Invoice Accuracy
H M L
Exceeding Expectations Meeting Requirements Consistently Meeting Requirements Most Of The Time Meeting Requirements Some Of The Time Meeting Requirements Rarely
Supplier Activity Importance Our Performance
Product Lot-to-Lot Consistency
H M L
Exceeding Expectations Meeting Requirements Consistently Meeting Requirements Most Of The Time Meeting Requirements Some Of The Time Meeting Requirements Rarely
Supplier Activity Importance Our Performance
Product Performance and Reliability
H M L
Exceeding Expectations Meeting Requirements Consistently Meeting Requirements Most Of The Time Meeting Requirements Some Of The Time Meeting Requirements Rarely
Supplier Activity Importance Our Performance
Knowledge of Technical Support
H M L
Exceeding Expectations Meeting Requirements Consistently Meeting Requirements Most Of The Time Meeting Requirements Some Of The Time Meeting Requirements Rarely
Supplier Activity Importance Our Performance
Product and Service Innovation
H M L
Exceeding Expectations Meeting Requirements Consistently Meeting Requirements Most Of The Time Meeting Requirements Some Of The Time Meeting Requirements Rarely
Supplier Activity Importance Our Performance
Ease of Product Return Process
H M L
Exceeding Expectations Meeting Requirements Consistently Meeting Requirements Most Of The Time Meeting Requirements Some Of The Time Meeting Requirements Rarely
Supplier Activity Importance Our Performance
Satisfaction of Complaint Resolution
H M L
Exceeding Expectations Meeting Requirements Consistently Meeting Requirements Most Of The Time Meeting Requirements Some Of The Time Meeting Requirements Rarely
Supplier Activity Importance Our Performance
Overall Management Responsiveness
H M L
Exceeding Expectations Meeting Requirements Consistently Meeting Requirements Most Of The Time Meeting Requirements Some Of The Time Meeting Requirements Rarely

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Chemionics Corporation Customer Expectation & Satisfaction Survey

1. How would you rank your overall satisfaction with Chemionics Corporation as a supplier?

1 - Poor

5 - Excellent

Please Check One:

1

2

3

4

5

2. What one product or service activity do you value the most in your experience doing business with Chemionics Corporation?
3. What product or service activity could we improve to enhance your experience doing business with Chemionics Corporation?
4. What product or service that is important to your operation would you like to see Chemionics Corporation offer in the future?
5. How likely would you be to recommend Chemionics Corporation to another company?

1 - Not Likely

5 - Highly Likely

Please Check One:

1

2

3

4

5

Your Name:
Your Position:
Your Company:
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Please return the completed survey by clicking the 'Submit Survey' button or via fax to 330.733.9346
or mail to:
Chemionics Corporation
390 Munroe Falls Road
Tallmadge, Ohio 44278
Attn: Survey

We Value Your Opinion & Thank You For Your Time Helping Us to Serve You Better!

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